Privacy Policy

We may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Profile photo (optional)
• Account type (Pet Owner or Veterinarian)

Pet Information

• Pet name
• Species
• Breed
• Age
• Gender
• Weight
• Vaccination details
• Pet medical history
• Uploaded images or documents

Appointment Information

• Appointment date and time
• Consultation type
• Consultation notes
• Veterinarian information
• Payment information or payment proof uploaded for appointment verification

Video Consultation Data

Vetline uses third-party video communication services to provide online consultations. Audio and video are transmitted only for the purpose of the consultation. Vetline does not record video consultations unless explicitly stated and consent is obtained from all participants.

Device Information

We may automatically collect:

• Device model
• Operating system
• App version
• IP address

Notifications

If enabled, we may send notifications regarding:

• Appointment reminders
• Consultation updates
• Account activity
• Important service announcements

We use your information to:

• Create and manage your account
• Connect pet owners with veterinarians
• Schedule appointments
• Conduct online consultations
• Improve app performance
• Respond to customer support requests
• Detect fraud or misuse
• Comply with legal obligations

We do not sell your personal information. We may share information only with:

Veterinarians

Pet information necessary for consultations and treatment.

Service Providers

Trusted third-party providers that help us operate Vetline, including:

• Video communication services
• Cloud hosting providers
• Notification services
• Authentication services

These providers are required to protect your information.

Authentication Services

We use WhatsApp/Meta services to deliver OTP verification messages. Your phone number may be shared with Meta for the purpose of account verification and login authentication.

Legal Requirements

We may disclose information if required by law or to protect the rights, safety, or property of Vetline, our users, or others.

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. Although we strive to protect your data, no internet transmission or electronic storage method is completely secure.

We retain your information only as long as necessary to:

• Provide our services
• Maintain medical and appointment records
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

When no longer required, your information is securely deleted or anonymized.

You may request deletion of your Vetline account at any time. Upon receiving your request, we will delete or anonymize your personal information unless we are legally required to retain certain records.

You can request deletion in either of these ways:

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent where applicable
• Request a copy of your data

Vetline is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.

Vetline uses the following third-party services, which have their own privacy policies:

• Supabase: database and storage
• ZEGOCLOUD: audio/video consultations
• Firebase Cloud Messaging: push notifications and device messaging token management
• WhatsApp/Meta Cloud API: OTP verification

These services are responsible for handling information according to their own privacy policies.

Depending on your device and how you use Vetline, the app may request access to:

• Camera (for video consultations and profile photos)
• Microphone (for online consultations)
• Photos and files (to upload pet records, medical documents, images, and payment proofs)
• Notifications (appointment reminders and updates)
• Internet access (to use app features)

Permissions are requested only when necessary.

Your information may be processed or stored on servers located outside your country. We take reasonable steps to ensure your information remains protected.

We may update this Privacy Policy from time to time. When changes are made, the “Last Updated” date will be revised. Continued use of Vetline after updates constitutes acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy, please contact us: